Immediately after you place an order you will receive a confirmation e-mail containing a link which you should click. On receipt of acceptance of the order we will begin processing it, and you will be kept up to date on how our work is progressing.
Date of receipt of goods = dispatch date + delivery date
The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.
Availability of products
Next to every product, information is given as to how much time may be needed before we can dispatch it – from 24 hours to a few days, or sometimes even a week or two (in the case of less readily available products). We make every effort to ensure that what we offer on our pages corresponds to the current status of our stocks, although it may happen that the actual delivery time is lengthened – we will let you know immediately if this happens.
If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time. An order can be fulfilled in stages – to arrange this, contact us or enter a relevant note in the remarks on the order form.
Method of payment
Electronic payment – the most convenient and a very fast way of realizing an order. During working hours funds are usually transferred to our account immediately.
Payment by transfer – here the time of fulfilment of the order depends on when the payment is credited to our account. Depending on bank, this may last up to two working days.
Cash on delivery – the quickest form of payment, enabling fulfilment of the order to begin straight away. Remember that there are also additional delivery costs involved.
Method of delivery
A courier delivery firm can usually deliver an order within one or two working days of dispatch.
We are sending all parcels via hermes courier and average delivery time is 3-5 working days.